Customer Care

At RF Chattelle we believe industry leading customer care should be the focal point of everything we do.

As part of our commitment to you, we will provide information and advice on every aspect of your new home. This will include a practical demonstration of all the features and benefits of the appliances built into the property you have chosen.

In addition to answering any of your questions in relation to your new home construction, we will also keep you advised of build progress and planned completion date and will endeavor to direct all our energy to meet this given date at all times.

When the time arrives to select individual choices and optional extras (if applicable), experienced sales staff will offer support to you in personalizing your new home.

Our sales staff will further assist with all Health & Safety issues relating to your new home and provide a comprehensive new home pack at handover, to enable you to enjoy the benefits of your new home immediately.

At RF Chattelle our primary objective is to make your new home purchase both a fulfilling and stress free experience.


To ensure customer satisfaction we are continually reviewing our procedures by taking account of feedback from clients and constantly monitoring all standards at each and every development and more importantly acting upon findings.

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